Mattresses and the accessories:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging, and you must be located within the Toronto/GTA local delivery radius. You’ll also need the receipt or proof of purchase. All custom boxsprings and mattresses are final sale. 

You can always contact us for any return questions at info@ezysleep.ca.

We also have a 100-day exchange guarantee for our mattresses. You can find more details on our Mattress Policy page. Please note that our mattresses are not eligible for the 100-day guarantee if you are outside our local delivery radius (GTA & surrounding cities). If you are within our delivery radius, we can accept the mattress for an exchange within the 100-days but there is a re-compressing fee of 30%. Please contact us for more details. This exchange guarantee only applies to online mattress purchases and does not apply to our bedding. This exchange does not apply to in-store purchases. 

Please note our Standard Series is subject to it's own return policy and is not eligible within the 100-day guarantee. Please contact us for more details.

We are unable to accept returns due to an issue of your item not fitting. We include all measurements on our product pages so that you are able to determine whether the item will fit. Each home structure is different, so please be mindful of narrow hallways, sharp turns, or tight staircases to ensure the item fits. Please give us a call if you are unsure and we will do our very best to assist. 

If you purchased a full size queen or double boxspring that does not fit, we can certainly facilitate an exchange and upgrade to the split option, however there will be a $15 delivery fee added to all boxspring returns/exchanges due to them not fitting. If you do not want to upgrade to the split option, there will be a 30% fee for the return. 

Returns are free of charge if the error is on our part, however we are not able to issue full refunds for returns due to not needing the item anymore, change of preference, or an issue with the dimensions. The fee for such returns is 30% to cover the cost of delivery and driver. 

Our beds are subject to their own return policy:

Since each bed is hand-crafted per order, all our beds are final sale. You are eligible for a full refund if cancelled within 24H of ordering. We recommend you ensure you choose the correct bed size and colour as exchanges or returns cannot be accepted due to incorrect sizing or change of colour preference.

Please note our beds come pre-assembled, so we kindly ask that you ensure these blocks can fit through your home as we cannot accept a return due to it not fitting.

Should you run into an issue where the bed frame does not fit (tight stairs, awkward turn), we are able to connect you with a service technician who can disassemble and reassemble the frame in the desired room. Please note this is an additional cost payable to the service technician and is not covered by EzySleep.  

If the product is broken, it is covered under warranty and can be easily serviced or replaced since they are made locally. For more information, please contact us directly and we will be happy to answer any questions. For our board beds, please note that superficial defects are not covered under warranty, only foundational/structural defects that affect the integrity of the bed.

To start a return, you can contact us at info@ezysleep.ca. If your return is accepted, we’ll send you instructions on how the return will proceed. Items sent back to us without first requesting a return will not be accepted.

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