STEP 1: RECEIVE CONFIRMATION EMAIL/TEXT
Shortly after your purchase your item(s), whether for delivery or pickup, you will receive a confirmation email to the email address added at the time of ordering, or your cell phone number to receive a text. If you haven't received an email/text in a few hours, please check your junk/spam. If you still have not received anything, please text (647) 503 3304 with your order number and that you have not received your confirmation and we will resend it from our system.
STEP 2: PROCESSING & SCHEDULING
Our mattresses and boxsprings are made to order and our delivery routes are scheduled day by day based on the area you live in. Within 1-3 days, you will receive a text message with a delivery date. If you're lucky, we can sometimes slot you in for next-day delivery!
Scroll down for more details about our delivery radius and other important information to note.
Most of our deliveries are completed within 1 week of ordering, however certain premium mattresses or custom boxsprings may take a few days to make. We will keep you posted.
As an online store, we do not have an official location, However, we use a furniture warehouse as a pickup location only. Please provide your cell number to receive texts or your email address if you prefer to communicate that way and we will let you know as soon as its available.
Scroll down for more details about our pickup location and time.
STEP 3: DAY OF DELIVERY
The morning of your delivery, we will give you an estimated time window in which you can expect it. As there are other deliveries on route, Abhi will send out a text message when he's directly on route to you with an estimated time of arrival.
Sometimes, while we try our absolute best to avoid it, we are delayed on the road. Construction and traffic in the city is unpredictable, and we try our best to be as efficient as possible. Your patience is very much appreciated during those times. We work outside conventional working hours and have delivered sometimes as late as 10pm.
We also offer contactless delivery, where we can leave your item(s) somewhere outside, if possible.
At EzySleep, we manufacture eco-friendly bed mattresses individually and per order, giving you peace of mind knowing your product is coming directly from the manufacturer without the middle step of displaying it in a store setting. As a result, we cannot provide accurate delivery times, however, we endeavour to process and ship orders within 3-7 business days of purchase.
If you are within our delivery radius in the Greater Toronto Area, you can expect to receive your mattress within 1 week, free of delivery charge! Items below $149 have a $40 flat rate charge.
Our Bed in a Box mattresses and Bamboo and Hemp pillows are eligible for Canada-wide shipping due to their compact packaging. If you live outside the GTA and have questions about our Bed in a Box mattresses and what equivalents we have in our other collections, please don't hesitate to reach out. Our shipping rates are automatically calculated and go straight towards shipping your item to you, depending on your location.
Inner Greater Toronto Area >45km
If your item is below $149, there is a $40 flat rate charge. Orders $149 and more are free delivery within this zone.
Outer Greater Toronto Area 45km - 75km
If your item is below $399, there is a $60 flat rate charge. Orders $399 and more are free within this zone.
Surrounding Cities 75km - 100km
If your item is below $1499, there is a $100 flat rate charge. Orders $1499 and more are free within this zone.
If you are further outside our radius, we have our Bed in a Box mattress collection and our Bamboo and Hemp pillows that can be shipped Canada-wide due to their compact packaging.
Please don't hesitate to reach out to us if you have any questions about our delivery.
If you would like to discuss a special order (custom mattress/boxspring, bulk order) please email us at firstname.lastname@example.org.
We also offer free pickup in North York! The warehouse is not ours, but we rent the space in the back to store our merchandise.
Monday-Sunday: 12pm - 5pm
P: 647-424-4239 (all inquiries)P: 647-503-3304 (order updates)